How can we help?

Click Join Free on any page, enter your first name, age, gender, email address, and choose a password. Your profile is live immediately — no email verification delay.

Go to the Log In page and click Forgot your password?. Enter your email address and we'll send you a reset link. Check your spam folder if you don't see it within a couple of minutes.

Log in, navigate to My Profile in the top menu, then click Edit Profile. You can upload up to 6 photos and update your bio, interests, and preferences at any time.

You can update your email address in Account Settings → Security. We'll send a confirmation to your new address first. Usernames are not currently changeable — contact us if you have a special situation.

Go to Account Settings → Privacy → Delete Account. This permanently removes your profile, photos, and messages within 30 days. Deletion is irreversible — export your data first if you need it.

Single City shows you compatible profiles based on your location, age preferences, and relationship goals. When two people both express interest, it's a match and messaging opens up.

A few things help: add at least 3 clear photos, write a bio of 50+ words, and keep your location settings enabled. Profiles with complete info receive significantly more attention. Widening your distance radius also helps in smaller cities.

Premium members can send one intro message before a match. Free members must wait for a mutual match before messaging opens.

Open the conversation, tap the three-dot menu in the top-right corner, and choose Unmatch or Block. Blocking also prevents them from finding your profile in search.

Premium unlocks unlimited likes, see who liked your profile, send intro messages before matching, advanced filters (income, education, lifestyle), profile boost credits, and ad-free browsing.

Go to Account Settings → Subscription and click Cancel Plan. Your Premium features remain active until the end of your paid billing period. No partial refunds are issued for unused time.

We offer a 48-hour refund window on new subscriptions if you haven't used any premium features. After that, refunds are at our discretion. Contact support@single-city.com with your order details.

Double-check your card details in Account Settings → Payment Methods. Ensure the billing address matches your bank records. If it still fails, try a different card or contact your bank — some banks block recurring online charges by default.

Tap the three-dot menu on any profile or message and select Report. Choose the reason (fake profile, inappropriate content, harassment, etc.). Our moderation team reviews all reports within 24 hours. You can also use our Report a Profile page.

By default, your profile is visible to all Single City members. You can set your profile to Private in Privacy Settings, which makes you visible only to people you like first. We never share your profile with outside websites.

Yes. We use industry-standard TLS encryption in transit and AES-256 at rest. We never sell your personal data to third parties. Read our full Privacy Policy for details.

Go to Privacy Settings → Activity Status and toggle off Show when I'm online. This is a Premium feature. Free members always appear with a live status indicator.

Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R), clear your browser cache, or try a different browser. If problems persist, check our status page or contact support@single-city.com.

Photos must be JPG, PNG, or WEBP format, under 10 MB each. If the upload fails, try resizing the image first. Profile photos must show a clear face — blurry or cropped face images are automatically rejected by our system.

Check your spam/junk folder and add noreply@single-city.com to your contacts. Also verify your notification preferences in Account Settings → Notifications — you may have previously turned them off.

Email support@single-city.com with a description of the problem, your browser/device, and a screenshot if possible. Include your username so we can look up your account quickly.